Privacy Policy
EFFECTIVE DATE & OVERVIEW
Effective Date: October 18, 2026
Pet Set Stay and Play LLC (“Pet Set,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit petsetstayandplay.com, submit a form, upload pet vaccination records, contact us, or use a booking tool available through our website.
1. Information We Collect
We may collect information you provide directly, including your name, email address, telephone number, pet type, requested service, preferred appointment date and time, new-customer status, messages or special instructions, and pet vaccination or care records you choose to upload. When you use a third-party booking platform, that provider may collect account, appointment, pet, and payment information under its own privacy policy.
We and our service providers may also automatically collect technical information such as IP address, browser and device type, pages viewed, referring pages, approximate location, cookie identifiers, and information about how the website is used.
2. How We Use Information
We use information to respond to inquiries; process booking and service requests; communicate about appointments; review vaccination and pet-care information; provide grooming, boarding, daycare, bathing, and related services; maintain records; improve our website and customer experience; protect the security of our business and customers; and comply with legal obligations. Promotional communications are sent only where permitted, and recipients may opt out at any time.
INFORMATION SHARING, COOKIES & SECURITY
3. How Information Is Shared
We may share information with service providers that support our website and operations, including Wix, website hosting and forms providers, booking and customer-management providers such as DaySmart, payment processors, email providers, analytics providers, and professional advisers. These providers may process information only as needed to perform services for us and are governed by their own terms and privacy practices. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transfer.
We do not sell personal information for money. Some cookie-based analytics or advertising activity may be considered “sharing” under certain state laws; visitors may use available cookie controls to manage optional technologies.
4. Payments and Third-Party Services
Payment information entered through a booking or payment provider is processed by that provider. Pet Set does not intentionally store complete payment-card numbers through this website. Links or embedded tools operated by third parties—including booking, mapping, and social-media services—are governed by those third parties’ privacy policies.
5. Cookies and Analytics
The website may use essential, functional, analytics, and advertising cookies or similar technologies. Essential cookies help the site operate. Other technologies may help us understand traffic, improve performance, or measure marketing. Where available, you may manage nonessential cookies through the website’s cookie preferences or through your browser settings.
6. Data Retention and Security
We retain information for as long as reasonably necessary to provide services, maintain business and pet-care records, resolve disputes, enforce agreements, and satisfy legal obligations. We use reasonable administrative, technical, and organizational safeguards; however, no online system can guarantee absolute security.
YOUR RIGHTS, UPDATES & CONTACT
7. Your Choices and Rights
You may ask to access, correct, or delete personal information we maintain about you, subject to applicable legal and record-retention requirements. You may withdraw consent to optional communications at any time. Depending on where you live, you may have additional privacy rights.
8. Children’s Privacy
This website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. Parents or guardians who believe a child has submitted information should contact us.
9. Policy Updates
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. The revised policy will be posted here with a new effective date.
10. Contact Us
Pet Set Stay and Play LLC
9190 Highway 5
Douglasville, GA 30134
Email: petsetstayandplay@gmail.com
Phone: (770) 949-0579